Big Lots chose Inovis Partner Performance Management to manage their vendors. Big Lots will use this on-demand solution to certify vendors to deliver ASNs, monitor the flow of vendor transactions, automate vendor compliance and deductions and remediate poor performing partners.
Big Lots wanted to create a very flexible vendor partnership collaboration process with a system to support that. They wanted custom reporting and 24x7 availability online, and most importantly, they wanted a real-time information feed for both themselves, and to be able to be fed downstream to their vendors to remediate any issues that would prevent the product from getting from the vendor to the store shelf. Inovis offered that solution in a robust package, and Big Lots now has realtime vendor scorecarding availability.They have developed a website where vendors can log on and see their performance every single day, or pull performance data for the last six months or for the week.They can see it in graphic format; they can see their top five issues; they can drill down into each specific issue; they can request additional information from Big Lots.Vendors can interact with Big Lots through the system and all documentation and conversations and e-mails back and forth are captured historically for a particular issue.
"The scorecarding was superior in many ways, as is the ability to drill down into real live data online. If one of the main issues a vendor is having is on-time deliveries, they will see a pie chart, "On-time deliveries are 75% of your issue", and they can click into that and drill down to all of the individual issues and purchase orders and events; they can find out if it"s coming out of one DC of theirs or all of them, or if it"s a constant problem. So Inovis really offered a lot more flexibility from that than the other competitors," added Katy Keane.
Big Lots wanted to create a very flexible vendor partnership collaboration process with a system to support that. They wanted custom reporting and 24x7 availability online, and most importantly, they wanted a real-time information feed for both themselves, and to be able to be fed downstream to their vendors to remediate any issues that would prevent the product from getting from the vendor to the store shelf. Inovis offered that solution in a robust package, and Big Lots now has realtime vendor scorecarding availability.They have developed a website where vendors can log on and see their performance every single day, or pull performance data for the last six months or for the week.They can see it in graphic format; they can see their top five issues; they can drill down into each specific issue; they can request additional information from Big Lots.Vendors can interact with Big Lots through the system and all documentation and conversations and e-mails back and forth are captured historically for a particular issue.
"The scorecarding was superior in many ways, as is the ability to drill down into real live data online. If one of the main issues a vendor is having is on-time deliveries, they will see a pie chart, "On-time deliveries are 75% of your issue", and they can click into that and drill down to all of the individual issues and purchase orders and events; they can find out if it"s coming out of one DC of theirs or all of them, or if it"s a constant problem. So Inovis really offered a lot more flexibility from that than the other competitors," added Katy Keane.
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